How it works

Here’s what happens between your request and your prescription reaching the pharmacy.

Tell us what you need
Start your secure online visit by telling us what you take — the medication, the dose, and how often. You can request refills for several medications in one visit. We’ll also ask for your medical history and allergies, and a photo of your prescription or medication bottle.
We’ll verify your identity as well — your legal name, your date of birth, and a photo of a valid ID.
A physician reviews your request
A physician will let you know when they start reviewing your request. Clinic hours are 8am–6pm Pacific time, Monday to Friday. If your visit comes in during those hours, a physician answers the same day; otherwise, by the next clinic day. They’ll send you a secure message, and you can reply any time during your visit.
Pick up your prescription
If your request is approved, a physician sends your prescription electronically to the pharmacy you choose. Once it's filled, you can use your insurance or pharmacy benefits to pay for your medication as usual.
If a physician decides your medication can’t be safely refilled online, we refund your visit fee and tell you what we’d recommend instead — usually following up with your primary care clinician, or a local clinic or urgent care. Medications we don’t refill are caught before you’re charged. If you asked about several medications and only some were approved, we refund the fee for each one that wasn’t.

Typical timeline

Submitted

Reviewed

Sent

A physician will follow up once they’ve reviewed your request.

A board-certified physician will review your request.

Not sure if we’re available in your state? Check first →