Privacy Policy

Depending on how you interact with Verilane, we may collect the following information.

Information You Provide

When you create an account, request care, or otherwise interact with us, you may provide:

• Name
• Date of birth
• Email address
• Phone number
• Mailing address
• Payment information
• Health information, including medical history, medications, allergies, symptoms, laboratory results, images, and other information relevant to the services you request
• Uploaded photographs or documents
• Other information you voluntarily provide

Information Collected Automatically

When you use our website or online services, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• General website usage information

This information helps us operate, secure, maintain, and improve our website and services.

We may use your information to:

• Provide healthcare services
• Verify your identity
• Process payments
• Communicate with you about your care
• Respond to customer service requests
• Operate, improve, and develop our website and services
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

Protected Health Information is used and disclosed in accordance with our Notice of Privacy Practices.

As our services evolve, we may update the types of information we collect and the ways we use it, consistent with this Privacy Policy and applicable law.

Our website may use cookies and similar technologies to:

• Maintain secure sessions
• Remember user preferences
• Improve website functionality
• Measure website performance

Most web browsers allow you to manage cookie preferences.

We do not sell your personal information.

We may share information with trusted vendors and service providers who assist us in operating our practice and delivering our services. These may include providers of:

• Electronic health records
• Payment processing
• Secure communications
• Cloud hosting
• Technology infrastructure
• Identity verification
• Customer support
• Analytics
• Other operational or professional services

These providers receive only the information reasonably necessary to perform their services and are required to protect your information in accordance with applicable law and their contractual obligations.

We may also disclose information when required or permitted by law, or when necessary to protect the rights, safety, or security of our patients, staff, practice, or others.

If you choose to receive our newsletter or practice updates, we may send occasional emails regarding:

• Health education
• Practice news
• New or updated services
• General wellness information

Marketing emails are optional. You may unsubscribe at any time using the link included in each email.

We do not use Protected Health Information to personalize marketing communications without authorization where required by applicable law.

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide and improve our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business records.

Medical records are retained in accordance with applicable federal and state laws.

You may:

• Access or update certain account information, subject to applicable law and system capabilities.
• Opt out of marketing emails at any time.
• Request access to your Protected Health Information as described in our Notice of Privacy Practices.

Verilane provides services only to individuals who are eligible to receive care through our practice. Eligibility, including any age restrictions, may vary depending on the services offered, applicable law, and professional judgment.

If a parent, legal guardian, or other authorized representative provides information on behalf of another individual, they represent that they have the legal authority to do so.

We may update this Privacy Policy from time to time.

The current version will always be posted on our website and will include the effective date shown above.

Your continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy, please contact:

Verilane
Operated by Lindsey McIlvena MD, PLLC
Email: support@verilane.co